Uncle Matty’s Blog

Received the replacement phone and Jiffy bag to send back the reconditioned one.

9:30: Received a call from S— about the case – she’s going to send out a new phone today, and we clarified about the £70 credit.

12:30: Tried to speak to S— but she was unavailable. A message has been left for her to call me back.

10:00: Tried to speak to S— but she wasn’t in again. Apparently she’ll be in tomorrow, so a message has been left for her to call me then.

14:00: Tried to speak to S— but she wasn’t in – she’s back on Tuesday so I’ll ring her then.

14:30: Phoned the Complaint Review Service but S— was not in. She’ll call me tomorrow.

Received the following letter:

Didn’t receive the call from the Complaint Review Service.

13:30: Called the Complaint Review Service but S— was out of the office. The person I spoke to is going to leave her a message to call me make tomorrow.

13:30: Received call from S— from O2 Complaint Review Service but I didn’t hear the phone go off. She left a message asking me to call her back on 0845 330—, extension — (looks like I misheard the original number!). She also left a text with these details.