Uncle Matty's Blog

Wednesday 9th June 2010

Uncle Matty — Thu, 10 Jun 2010 11:56:52 +0000

Received the replacement phone and Jiffy bag to send back the reconditioned one.

Tuesday 8th June 2010

Uncle Matty — Tue, 08 Jun 2010 12:34:30 +0000

9:30: Received a call from S— about the case – she’s going to send out a new phone today, and we clarified about the £70 credit.

Wednesday 2nd June 2010

Uncle Matty — Thu, 03 Jun 2010 12:16:50 +0000

12:30: Tried to speak to S— but she was unavailable. A message has been left for her to call me back.

Tuesday 1st June 2010

Uncle Matty — Wed, 02 Jun 2010 11:36:46 +0000

10:00: Tried to speak to S— but she wasn’t in again. Apparently she’ll be in tomorrow, so a message has been left for her to call me then.

Friday 28th May 2010

Uncle Matty — Tue, 01 Jun 2010 09:20:02 +0000

14:00: Tried to speak to S— but she wasn’t in – she’s back on Tuesday so I’ll ring her then.

Thursday 27th May 2010

Uncle Matty — Fri, 28 May 2010 12:39:30 +0000

14:30: Phoned the Complaint Review Service but S— was not in. She’ll call me tomorrow.

Wednesday 26th May 2010

Uncle Matty — Thu, 27 May 2010 13:51:32 +0000

Received the following letter:

Tuesday 25th May 2010

Uncle Matty — Wed, 26 May 2010 14:05:00 +0000

Didn’t receive the call from the Complaint Review Service.

Monday 24th May 2010

Uncle Matty — Tue, 25 May 2010 14:03:00 +0000

13:30: Called the Complaint Review Service but S— was out of the office. The person I spoke to is going to leave her a message to call me make tomorrow.

Saturday 22nd May 2010

Uncle Matty — Mon, 24 May 2010 11:59:18 +0000

13:30: Received call from S— from O2 Complaint Review Service but I didn’t hear the phone go off. She left a message asking me to call her back on 0845 330—, extension — (looks like I misheard the original number!). … Continue reading →